Now, it’s the time to watch an interesting video.
BMC’s CTO, Chief Software Architect and Co-Founder of Remedy, Doug Mueller talks about Mobile ITSM (IT Service Management).
A key point I noted from this video was that Doug believes, going Mobile ITSM does not mean putting all those thousand fields on your helpdesk into the mobile screen and scrolling up and down! Instead, having only what you want while you are away from your work station or what you might need for a quick update on the move in your iPhone or Blackberry screen is what is going to be. Of course, that makes sense!
Find below the video “BMC Remedy Co-Founder Talks Mobile ITSM”
Enjoy!
Cheers,
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