It was interesting to hit this blog in CA's (Computer Associates) portal, while browsing through ITSM related stuff in Google. Though of marketing mix, a glance at the blog will help BMC Remedy ITSM experts to think out-of-the-(Remedy)-box at times and shall give them an opportunity to see where other vendors are heading to.
http://community.ca.com/blogs/itil/default.aspx
While Cloud computing is expected to introduce a huge boom in ITSM market, because of SaaS and PaaS, and venors are gearing up to make the most of it, an intersting recent news was about CA's acquisition of Oblicore. Though CA had a Service Level Management (SLM) application in theri portfolio, Oblicore is expected to integrate with their other ITSM products and provide better SLM capabilities.
Read more about it: http://www.ca.com/files/IndustryAnalystReports/opinionwire_25jan10_ca_oblicore_227781.pdf
http://www.ca.com/files/IndustryAnalystReports/ptaknoel_ca_oblicore_commentary_226048.pdf
Finally, see what are BMC's plans around cloud computing
http://www.bmc.com/cloud/
http://documents.bmc.com/products/documents/32/99/133299/133299.pdf
Happy reading!
Cheers.
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